Privacy Policy – hi777 Pakistan Online Gaming Platform

1Introduction

This Privacy Policy explains how hi777 (referred to as "we", "us" or "our") collects, uses, stores and protects the personal information of players who access hi777.plus from Pakistan. We understand that handing over personal details — your name, CNIC, contact number, payment details — requires trust, and we take that seriously.

When you create an account on hi777, deposit funds in PKR, place a bet on cricket or PSL, spin a slot or contact our support team, you share information with us. This policy covers all of those interactions. It tells you what we hold, why we hold it, how long we keep it, and what you can do if you want to change or delete it.

By registering an account on hi777, you confirm that you have read this policy and agree to the collection and use of your information as described here. If you have questions at any point, our support team is available 24/7 via live chat.

2Data We Collect

We collect personal data in two ways — information you provide directly, and information collected automatically when you use the platform. Here is a breakdown of both:

Information you provide directly:

• Full name as it appears on your CNIC or other government-issued identification.
• Date of birth — required to confirm you are 18 years of age or older.
• Email address and mobile phone number used for account communications.
• CNIC number or equivalent identity document details submitted during account verification.
• Payment account details — JazzCash or Easypaisa mobile number, Raast ID, bank account number, or card details — provided when making deposits or requesting withdrawals in PKR.
• Any information you provide when contacting customer support, including chat transcripts and emails.

Information collected automatically:

• Device information including device type, operating system version and browser type.
• IP address and approximate location data derived from it.
• Session data including login times, pages visited, games played, bets placed and duration of sessions.
• Transaction records including deposit amounts, withdrawal requests and bonus claims.
• Cookie and tracking data as described in Section 6.

3Why We Use Your Data

Every piece of data we collect has a specific purpose. We do not collect information speculatively. Below is a summary of how your data is used and the basis on which we process it:

We do not use your data for any purpose beyond those listed above without first notifying you and, where required, obtaining your consent.

4Payment Data & PKR Transactions

All financial transactions on hi777 are conducted in Pakistani Rupees (PKR). We support JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards, and other approved mobile wallets. When you initiate a deposit or withdrawal, the relevant payment details are captured and stored securely.

Payment data is handled with a higher level of protection than general account data. Specific measures include:

• Full card numbers are never stored on our servers. Card payments are tokenised by our payment processing partner, meaning we hold only a reference token, not the raw card data.
• JazzCash, Easypaisa and Raast account numbers are stored in encrypted form and are only used to process transactions you have explicitly initiated.
• Bank account details used for withdrawals are verified against your confirmed identity to prevent redirection of funds to third-party accounts.
• Transaction records are maintained for the minimum period required to support dispute resolution and comply with financial record-keeping obligations.

5Sharing Your Data

hi777 does not sell, rent or share your personal data with third parties for their own commercial purposes. We share data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and our other payment partners receive the minimum data required to process your transactions — typically your account reference and the PKR amount.
• Game providers: Third-party game studios that supply slot and live casino titles on our platform may receive your player session ID for the purpose of game delivery and result settlement. They do not receive your full personal profile.
• Identity verification services: During account verification, your CNIC details may be passed to a KYC verification partner for the sole purpose of confirming your identity. These partners are contractually bound to use your data only for that purpose.
• Fraud prevention: In cases of suspected fraud, we may share relevant data with fraud prevention services or financial institutions involved in a disputed transaction.
• Legal requirements: We will disclose your data if required to do so by a valid legal process, court order or regulatory authority. We will notify you of such requests where we are legally permitted to do so.

All third parties with whom we share data are required to maintain the confidentiality of that data and to use it only for the specified purpose.

6Cookies & Tracking

hi777 uses cookies and similar tracking technologies to keep you logged in, remember your preferences and understand how players use the platform so we can improve it. Here is what we use and why:

• Essential cookies: Required for the platform to function. They handle session management, login state and security tokens. You cannot opt out of these while using the platform.
• Functional cookies: Remember your display preferences, language settings and last-viewed games or sports markets.
• Analytics cookies: Help us understand which pages and features are most used, how long sessions last and where players encounter issues. This data is aggregated and anonymised.
• Marketing cookies: Used only if you arrived at hi777 through a campaign link or affiliate referral. These help us measure the effectiveness of our promotions. They do not track you across external websites.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to play or withdraw — it may only affect certain personalisation features.

7Security

We apply technical and organisational security measures appropriate to the nature and sensitivity of the data we hold. These include:

• All data transmitted between your device and hi777 servers is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using a one-way hashing algorithm — we cannot read your password even if we wanted to.
• Payment data is tokenised as described in Section 4. Raw financial credentials are never stored in our databases.
• Access to player data within our team is restricted on a need-to-know basis. Support agents can view the account details required to assist you but do not have access to payment credentials.
• Our systems are monitored for unusual activity, and automated alerts flag suspicious patterns such as repeated failed logins or unusual withdrawal attempts.
• We conduct periodic security reviews and apply software patches promptly.

No online platform can guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you promptly and explain the steps taken to contain the breach and protect affected accounts.

8Data Retention

We retain your personal data for as long as your account is active and for a defined period after closure. The retention period depends on the type of data and the purpose for which it was collected:

• Account registration data is retained for the duration of your account plus a minimum of five years after closure. This period supports dispute resolution and compliance with financial record-keeping obligations.
• Transaction records — including all PKR deposits, withdrawals, bonus claims and bet histories — are retained for a minimum of five years from the date of each transaction.
• Identity verification documents (CNIC copies) are retained for the duration of your account plus five years following closure.
• Customer support records, including chat and email transcripts, are retained for two years from the date of the interaction.
• Cookie and analytics data is retained for up to 13 months from collection, after which it is either deleted or fully anonymised.

When the applicable retention period ends, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account deletion before the end of the retention period, we will anonymise your personal identifiers while retaining the minimum transactional records required for compliance purposes.

9Your Rights

You have the following rights over the personal data hi777 holds about you. You can exercise any of these rights by contacting our support team via live chat or email:

We will respond to all rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing the request to protect your account from unauthorised access.

10Minors

hi777 is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 18. Age verification is a mandatory part of the registration process, and accounts that are found to belong to individuals under 18 are closed immediately.

If you are a parent or guardian and believe that a minor has registered on hi777, please contact our support team immediately with the relevant account details. We will investigate and close the account promptly. Any data collected from a minor will be deleted once the account is confirmed as belonging to a person under 18.

11Marketing Communications

If you opt in to marketing communications during registration — or at any point through your account settings — hi777 may send you promotional emails, SMS notifications or in-app messages about bonuses, new games, PSL betting promotions and other offers relevant to Pakistan players.

• Marketing communications are entirely opt-in. We will not send promotional messages without your prior consent.
• You can opt out of marketing communications at any time by updating your preferences in your account settings, or by clicking the unsubscribe link in any promotional email.
• Opting out of marketing does not affect transactional communications — we will still send you notifications about deposits, withdrawals, account security and verification as these are required for the operation of your account.
• We do not share your contact details with third-party marketers. All promotional communications come directly from hi777.

12Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer, or to comply with updated obligations. When we make material changes — ones that significantly affect how your data is used — we will notify you by email or via an in-platform notification before the change takes effect.

Minor changes such as clarifications of language, corrections or updates to reflect current payment methods may be made without specific notification but will always be reflected in the "last updated" date at the top of this page. We encourage you to review this policy periodically. Continuing to use hi777 after a policy update takes effect constitutes acceptance of the revised terms.

13Contact

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information has been handled, please contact us. Our support team is available 24/7 via live chat on the platform — this is the fastest way to get a response.

You can also reach us via email at [email protected]. Please include your registered email address in your message so we can locate your account. For data rights requests specifically, provide as much detail as possible about what you are requesting so we can handle it efficiently.